The very first bacta Social Responsibility Exchange will take place in London on 21st November, providing a unique meeting point for gaming operators, their staff, and leading Responsible Gambling practitioners.

The day’s programme will include presentations from high-profile speakers, panel discussions and a series of practical workshops, all focused on achieving best practice.

Organisers are delighted to confirm that GamCare CEO Anna Hemmings will be joining the event as a panellist on the session Improving The Customer Journey for the Problem or At Risk Customer.

GamCare’s mission is to provide support to those affected by problem gambling through advice and treatment and to minimise gambling-related harm through education, prevention and communication.

GamCare’s trained advisers work directly with problem gamblers, providing advice via the National Gambling HelpLine and NetLine web chat services. GamCare also offers free face-to-face treatment services, throughout England, Scotland and Wales, to those affected by problem gambling.

Anna Hemmings has extensive experience in addictions recovery, as well as senior management and Board experience across the private and third sector. Anna has led large and complex service portfolios and has previously worked with a wide range of commissioners, grant givers and external partner organisations to deliver influential and insightful third-party services.

Anticipating a positive and customer focused event, Anna commented: “GamCare provides training, consultancy and audit to the gambling industry in order to promote safer gambling and to help drive innovation which keeps players safe. We’re delighted to participate in bacta’s Social Responsibility Exchange and we’re looking forward to a productive and informative day with customers at the heart of the discussion.”

The SR exchange is free to attend, and it is expected that many operators will take the opportunity to participate along with customer-facing staff.

To register for SR Exchange, contact Linda Malcolm at bacta on +44(0)20 7730 6444 or at LindaM@bacta.org.uk